FAQs

 HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please note the prints are available for pre-order and will be ready to shipped starting from the 10th of September. Visit our Shipping Terms for more details.

HOW MUCH WILL IT COST TO SHIP MY ORDER?

You can calculate your delivery fee once you have added your items to your bag. Please enter the destination country to see prices and delivery options.

CAN I TRACK MY ORDER?

You can easily track your order! You will receive an automated tracking email once your order has been processed.

MY ORDER HASN’T ARRIVED. WHAT SHOULD I DO?


If you have not received your items please email hi@kristinakulakova.com. Please note that orders shipped by PostAT and PostAT International cannot be replaced until 28 days after the order was placed.

If your order is missing because you have provided an incorrect or incomplete delivery address you will be charged for redelivery.

CAN I RETURN OR EXCHANGE MY ORDER?

We do not not currently offer returns or exchanges. However, if you are unsatisfied with your order, please contact us at hi@kristinakulakova.com within 7 days of receiving your package.

WHAT CAN I DO IF MY ORDER IS DAMAGED OR I RECEIVE THE WRONG ITEM?


We want you to receive our products in pristine condition. If your order is damaged or incorrect we will be happy to send you a replacement. Please email hi@kristinakulakova.com including photographs clearly showing the damage or incorrect item, and the packaging it arrived in.

CAN I POST YOUR IMAGES ON MY WEBSITE, BLOG OR SOCIAL MEDIA ACCOUNT?

You are welcome to post our product photos. If you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.

Still have a question? Please get in touch at hi@kristinakulakova.com. We will be happy to help!